# Animation not completing download

* If while loading an animation into your scene the loader gets stuck either below or above 90% that means there is a problem.  
* This issue will only occur when you are trying to import an animation onto an incompatible object (i.e. a mesh or a non-HEAT armature).
* To resolve this issue please make sure that you are either:
  1. Importing animation using the '**Export to new T69H model**' (<img src="https://3615087246-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FayEAytwtGUY9ZVsFfLoQ%2Fuploads%2FtqhFGGdvAlwCYXrnCPHA%2Fimage.png?alt=media&#x26;token=5c1b79f9-27bd-41b9-8824-ec23904f5371" alt="" data-size="line">) from the Heat bridge, OR
  2. Ensure that a HEAT Armature is selected in your scene if using the '**Export to Selected**' (<img src="https://3615087246-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FayEAytwtGUY9ZVsFfLoQ%2Fuploads%2F28ugmic4MSwcUEfvu7px%2Fimage.png?alt=media&#x26;token=bb641678-096c-4dcc-b525-02ecaca283d0" alt="" data-size="line">) option.

{% hint style="warning" %}
It is normal for the loader to hang at **EXACTLY** 90% while loading animations into the scene, this is part of the loading process and is not an issue.  It can take a bit of time when importing a large animation so please be patient before attempting to fix.
{% endhint %}